Shipping Policy
Our Shipping Policy explains the process and guidelines related to the delivery of physical products ordered from our website. We strive to provide a smooth and efficient shipping experience for our valued customers. By placing an order with us, you agree to abide by the terms outlined below:
What personal information do we collect, when and why?
Visiting Website: The Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy, below.
Account Registration: When registering on our site, you will be asked to choose a unique nickname. This nickname should not be your personal name, nor should it otherwise reflect your personal information to protect your anonymity, since it will be visible to other users of the Website. You will also be required to provide you email address, to enable us to contact you with regards to any changes in the Terms and Policies on the website. You will be asked to apply for various promotional and newsletter emails as well. You are free to opt out of such options.
Payment: In order to purchase credits on our Website, allowing you to play the Virtual Box game, you will have to provide the necessary information to process the payment. You may choose to store this information for future purchases. We may also ask for additional information if necessary to verify your identity and run the KYC process (only in rare cases).
Order: In order to have any items you have won in the Virtual Box game delivered to the appropriate location, you will have to provide additional information, such as your name and surname, address and telephone number. You may choose to store this information for future orders.
Security – How we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology and not stored on our servers.
We implement a variety of security measures when a user makes a deposit to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
You should always make sure that your browser can validate the Website’s certificate. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential.
Please be reminded that you must protect any passwords or other credentials associated with your account, and take full responsibility for any use of the account under your password. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to the Website, although we will do our best to protect your personal data. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
In the case of a personal data breach, we shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. In such case we will also notify you without undue delay and, where feasible, not later than 72 hours after having become aware of the breach, and suggest any actions to be taken to secure your personal information (change your username and password, etc.).
Grail Game Shipping Policy
Once an order to ship items is placed and all shipping details have been entered, your order will imediately go into processing. Transit and handling times generally total between 3-10 days for delivery, but can sometimes take longer during higher volume periods (such as during holidays or conventions). Once your order is shipped, you will receive an email with tracking information that you can use to find the status at any time. Items can only be shipped to the address provided during checkout, so please check for accuracy befoe confirming your order.Shipping Destinations
We are currently only shipping to continental United States. International shipping outside of the continental U.S. is not currently available.Shipping Costs
You are responsible for all shipping costs at the rates provided during checkout.Damaged Items
An unfortunate reality when it comes to shipping is that the shipping companies aren’t always diligent when it comes to handling packages with care. But we’ve got your back! If your product has been damaged during transit to your shipping address, please reach out to us via email at support@grailgame.com and we will do our best to make things right.
Tariffs, Duties and Taxes
Grailgame, Inc. does not bear any customs duties and taxes on your order. All fees collected during or after transportation are borne by the customer (customs duties, taxes, etc.).Contact
Please reach out to us at support@grailgame.com with any questions related to an order you placed or our shipping policy.