Terms & Conditions

Our Terms & Conditions govern your use of our services. By accessing and interacting with our website, you agree to adhere to these terms. Please take a moment to familiarize yourself with the guidelines to ensure a smooth and enjoyable experience while engaging with Grail Game.

Our Terms & Conditions govern your use of our services. By accessing and interacting with our website, you agree to adhere to these terms. Please take a moment to familiarize yourself with the guidelines to ensure a smooth and enjoyable experience while engaging with Grail Game.

What personal information do we collect, when and why?

Visiting Website: The Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy, below.

Account Registration: When registering on our site, you will be asked to choose a unique nickname. This nickname should not be your personal name, nor should it otherwise reflect your personal information to protect your anonymity, since it will be visible to other users of the Website. You will also be required to provide you email address, to enable us to contact you with regards to any changes in the Terms and Policies on the website. You will be asked to apply for various promotional and newsletter emails as well. You are free to opt out of such options.

Payment: In order to purchase credits on our Website, allowing you to play the Virtual Box game, you will have to provide the necessary information to process the payment. You may choose to store this information for future purchases. We may also ask for additional information if necessary to verify your identity and run the KYC process (only in rare cases).

Order: In order to have any items you have won in the Virtual Box game delivered to the appropriate location, you will have to provide additional information, such as your name and surname, address and telephone number. You may choose to store this information for future orders.

Security – How we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology and not stored on our servers.

We implement a variety of security measures when a user makes a deposit to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

You should always make sure that your browser can validate the Website’s certificate. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential.

Please be reminded that you must protect any passwords or other credentials associated with your account, and take full responsibility for any use of the account under your password. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to the Website, although we will do our best to protect your personal data. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

In the case of a personal data breach, we shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. In such case we will also notify you without undue delay and, where feasible, not later than 72 hours after having become aware of the breach, and suggest any actions to be taken to secure your personal information (change your username and password, etc.).


This website [(https://www.grailgame.com)] (the “Site”) is owned and operated by Grailgame, Inc. Throughout the Site, the terms “we”, “us” and “our” refer to Grailgame, Inc. We offer this website, including all information, tools and services available from this Site to you, the user, conditioned upon and subject to your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Site and/ or purchasing a product or service from us, you, the user (“you”, “your”, “yours”, etc.) engage in our “Service” and agree to be bound by all of the following terms and conditions (“Terms of Service”, “Terms”), which relate to your purchase of virtual credits to participate in our virtual games, such as mystery boxes, and gain access to our membership points and our loyalty program and your use of our other services offered on our website. When you open a “Box”, you may randomly receive a physical or digital item, voucher, and/or points. We use a [provably fair] verified random number generator to determine the content of each box. By accessing our website, you accept and agree to our website Terms, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the Site, you unconditionally agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms of Service, you represent that you are at least the age of majority and that you are of sufficient legal age and have the right, authority, and capacity to use the Service in your jurisdiction. If you are not of the age of majority in your jurisdiction, you must only use this Site under the supervision of your parent or legal guardian who agrees to the Agreement. If you are a parent or legal guardian agreeing to the Agreement, you must monitor and supervise the use of this Site by the minor and you are fully responsible for the minor’s use of this Site, including all financial charges and legal liability that he or she may incur.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services and may result in corresponding legal action.


We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without prior express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. Any prizes or rewards that are awarded due to a malfunction or glitch on the site will be automatically voided.


You acknowledge and understand that this is not a gambling or raffle service, we don’t participate, encourage, endorse, advocate, tolerate or recommend illegal gambling nor do we place illegal bets. Our Services include mystery boxes and “sweeps,” neither of which are gambling and are not prohibited under relevant gambling laws. You acknowledge and understand that gambling or raffles may not be legal in all areas or jurisdictions, and you are not visiting our website for gambling or raffle purposes and you agree not to use this website for any sort of gambling. In the event you want information regarding illegal activity, you must leave this website immediately. You agree to comply with all applicable laws, and you assume all risk in using our Service while accessing this website. You acknowledge and agree that you are using this website for entertainment purposes and for purchasing our product only. We take no responsibility for your access to or use of our website in connection with the illegal gambling activities. We make no guarantee that our website is legal in your jurisdiction. We reserve the right, in our sole discretion, to make the determination whether you are interacting with the Service in a responsible manner in accordance with all of our policies and procedures and to limit or terminate your use of the Site for suspected or actual misuse or for no or any reason, at our sole discretion.


You can register with us at the Site; once you have registered, your username and password can be used at the Site. Please note that the Services available to you may also vary depending upon your account type. You must not describe or assign content to your account in a misleading or unlawful manner, including in a manner intended to trade on the name or reputation of others, and we may change or remove any description or keyword that it considers inappropriate or unlawful, or otherwise likely to cause us liability.
You are responsible for maintaining the confidentiality of your password (“Password”), and you are responsible for all activities that occur using your Password. You agree not to share your Password, let others access or use your Password or do anything else that might jeopardize the security of your Password. You agree to notify us if your Password is lost or stolen, if you are aware of any unauthorized use of your Password on the Site, or if you know of any other breach of security in relation to the Site.
All the information that you provide when registering for an account and otherwise through the Site must be accurate, complete and up to date. You may change, correct or remove certain information from your account by logging into your account at the Site and making the desired changes to your account information.


Subject to these Terms, you may access and use the Services on your personal devices running operating systems on which the Services were designed to operate for your personal, non-commercial, entertainment use only. All other uses are expressly prohibited absent our express prior written consent. The Services are licensed, not sold, to you on a limited, revocable, non-sublicensable, nontransferable, and non-exclusive basis. You may not modify, copy (except for a single backup copy and transient copying required to operate the Services), distribute, transmit, broadcast, display, perform, reproduce, publish, create derivative works from or adapt, sell, assign, rent, lease, sublicense, or otherwise transfer or make available the Services or any portion thereof. Without limiting the generality of the foregoing, you agree that you have no right to sell or otherwise transfer any of the virtual items, virtual currency, points, or any other content or information from the Services, in whole or in part, on internet auction sites, hack sites, private server sites, gold farming sites, or any other third-party sites or services or in return for anything of value (whether real money or otherwise). You have no rights in or to the Service . Your license is automatically rescinded and terminated if you breach any provision of the Terms without any other necessary action on our part. 

Some of the Services are subject to and governed by additional terms, conditions, rules, or guidelines on permissible use (“Additional Terms”). We will make these Additional Terms available to you through the applicable service, in which case your acceptance of such Additional Terms is required before you may use the applicable service. If any of the covenants of this agreement conflict with any terms and conditions of Additional Terms, the Additional Terms shall supersede this agreement solely with respect to the subject matter addressed in the Additional Terms. 

. You represent that you are not a person barred or prohibited from receiving the Services under applicable law or regulation. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THESE TERMS, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN YOUR ACCOUNT, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO THE ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF GRAILGAME, INC. We do not recognize or allow the transfer or assignment of accounts between users. You may not, and may not offer to, purchase, sell, gift, or trade any account. Any such attempt shall be null and void and may result in the termination and forfeiture of the account. For the avoidance of doubt, we have the unencumbered right to access and use, and to allow our agents, employees, representatives, contractors, and vendors to access and use the information in your account to facilitate the exercise and performance of our rights and obligations in the performance of the Service.

We may provide you with updates to the Service and any applicable policy as they are made generally available at our sole discretion. You acknowledge and agree that we may provide updates to you remotely and automatically, including by (without limitation) accessing the device / mobile /PC on which you use the Services. Any updates provided or made available are part of the Services and will be subject to these Terms. 

You will abide by all applicable export laws and regulations when using the Service. The Services and any physical or virtual product obtained via the Services, or any part thereof, may not be downloaded or otherwise exported or re- exported (a) into any country for which the United States has a trade embargo, or (b) to anyone in the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Denial Orders or subject to EU or EU member state financial or other sanctions. You represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list. You acknowledge that such lists are periodically updated and that it is your sole responsibility to comply with applicable law. 

By accepting these Terms you understand and agree that performance of these Terms and provision of the Services may require transfer of the information that we collect from your country to other countries, which may not provide the same level of information protection as the European Union/European Economic Area or your home country.


Unless otherwise noted, all materials, including images, text, illustrations, designs, music clips, downloads, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are subject to intellectual property rights, including without in any way limiting the generality of the foregoing, copyrights and trade-marks, owned by or licensed to Grailgame, Inc, or one of their respective affiliates, and are protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this Site is the exclusive property of Grailgame, Inc. and is also protected by U.S. and international copyright laws. Grailgame, Inc. and its suppliers and licensors expressly reserve all intellectual property rights in all Contents, products, processes, technology, tools and other materials that appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Grailgame, Inc. or any third party’s intellectual property rights. The Grail Game, Inc. names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Grailgame, Inc. and are used under exclusive license by Grailgame, Inc. All other marks are the property of their respective owners. No trademark or service mark license is granted in connection with the materials contained on this Site.


While using the Services, you may have the opportunity to visit online and in-game stores where you can obtain and redeem our virtual currencies as well as both digital, in-game items (including early access to features still in-production, as may be offered from time to time) and physical items. We also may make virtual currencies or “points” available to you in connection with your use of the Services. VIRTUAL CONTENTS, INCLUDING VIRTUAL CONTENTS EXCHANGED FOR PREPAID PAYMENT INSTRUMENTS, ARE REGARDED AS GOODS OR SERVICES, AND ARE NOT PREPAID PAYMENT INSTRUMENTS. Virtual currency and points have no “real-world” value but may be exchanged for in-game items. Virtual items from such stores are not purchased by you, but rather are licensed to you under these Terms. However, in certain cases, virtual items may be redeemed for corresponding physical items, which will become purchased by you once you have elected to have such item delivered to you, subject to the policies and procedures of the Services. REGARDLESS OF THE CONSIDERATION OFFERED OR PAID IN EXCHANGE FOR VIRTUAL CURRENCY, YOU DO NOT HAVE ANY OWNERSHIP RIGHTS IN THE VIRTUAL ITEMS OBTAINED WITH VIRTUAL CURRENCY. Virtual currency or points are not refundable, transferable, or exchangeable other than as described in the Services. Such virtual currency or points are not gift cards and do not reflect a cash value or balance of U.S. dollars or any other currency and are not exchangeable for any legal tender unless required by law. Any prices, quotations and descriptions made or referred to on our Services do not constitute an offer and may be withdrawn or revised at any time before our express acceptance of your order. To the extent permitted under applicable law, you agree to pay all charges, fees, and applicable taxes incurred by you or anyone else using your account or resulting from use of the Services on your device at the price(s) in effect when such charges occurred. We may change the pricing for the Services at any time consistent with applicable law. We reserve the right to notify you of any mistakes in product descriptions or errors in pricing prior to product dispatch. If that happens, and you choose to continue with fulfilment of the order, you acknowledge that the product or service will be provided in accordance with such revised description or corrected price. As discussed above, in addition to the virtual items purchased pursuant to the Services, you may have the opportunity redeem virtual currencies or virtual items for physical items. Subject to the terms and conditions of the Services, you may elect to receive physical delivery of such physical items. Your right to receive such physical item will last only for a specific and limited period of time as specified in the applicable game. Should you fail to elect to receive physical delivery of that item in the time provided, you will automatically forfeit the right to receive such item and you will instead receive a specified amount of virtual currency in lieu of the right to receive that item. The specific amount of virtual currency you will receive will vary and is subject to change by us at any time. You will also have the option to exchange the right to receive a physical item for an amount of virtual currency prior to the expiration of the allotted time period. We make no guarantee that the amount of virtual currency you will receive in exchange for the right to receive such item represents the item’s value and we make no representations regarding any relationship between the amount of virtual currency received and the underlying value of any item.
[When you elect to receive physical delivery of an item, you must provide a valid shipping address [within the continental United States]. You are responsible for the completeness and accuracy of such an address. Once the election for physical delivery has been made, it may not be canceled, exchanged, transferred or used by any other party. Should an error have occurred, and the specific item is no longer available, we will make commercially reasonable efforts to replace that item with another, whether virtual or physical. All elections of delivery of physical items are non-reversible. Items may not be returned unless they are deemed defective immediately upon receipt by you in accordance with applicable law. We disclaim all liability for any act, decision or omission made by you in the choice of whether to receive physical delivery of an item, and for any lost, stolen or misdirected items.



We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful gambling and/or unlawful acts (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses or for any other conduct which we deem objectionable or contrary to the experience of other users. We further reserve the right to restrict, suspend, or terminate your access to the Services without notice for any or no reason.


We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Grail Game, Inc., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.



You agree to indemnify, defend and hold harmless Grailgame, Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of any third-party.



In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).



The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.



These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Delaware.



Questions about the Terms of Service should be sent to us at support@grailgame.com.

SECTION 20 – Affiliate, Rewards, Loyalty and Giveaway Programs


When we offer incentive programs such as rewards, loyalty points, affiliates and others, we reserve the right to withhold any such rewards or payments to any parties we believe to be abusing these programs. Abuse would include, but is not limited to: creating multiple accounts to accrue additional rewards, hijacking or redirecting of search engine results, acquiring redemption codes through illegal means (theft, hacking, botting, etc…). Any prizes or payments obtained through any means of abuse, according to our determination, will result in the deactivation of any accounts associated with the abusing parties.


We store cookies which are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in the deposit pages. We also use them to remember which of our partner sites you signed up with. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to: Help remember and process the items in the deposit pages.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If users disable cookies You will not be able to login to the application or use the majority of our services.


We may collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• We may also send you additional information related to your product and/or service (subject to your approval and opt-in).
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred (subject to your approval and opt-in).

We will ensure that our emails will:

• NOT use false, or misleading subjects or email addresses
• Identify the message as an advertisement in some reasonable way
• Include the physical address of our business or site headquarters
• Monitor third party email marketing services for compliance
• if one is used, Honor opt-out/un-subscribe requests quickly
• Allow users to un-subscribe by using the link at the bottom of each email
• If at any time you would like to un-subscribe from receiving future emails, you can follow the instructions at the bottom of each email