Privacy Policy

    Respecting your privacy is paramount to us. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. By using our services, you consent to the practices described herein. We encourage you to read and understand this policy to ensure you have full confidence in how we handle your data.

    Personal Information
    Security
    Cookies
    Communication

    What personal information do we collect, when and why?

    Visiting Website: The Website uses cookies to distinguish you from other users of the Website. This helps us to provide you with a good experience when you browse the Website and also allows us to improve the Website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy, below.

    Account Registration: When registering on our site, you will be asked to choose a unique nickname. This nickname should not be your personal name, nor should it otherwise reflect your personal information to protect your anonymity, since it will be visible to other users of the Website. You will also be required to provide you email address, to enable us to contact you with regards to any changes in the Terms and Policies on the website. You will be asked to apply for various promotional and newsletter emails as well. You are free to opt out of such options.

    Payment: In order to purchase credits on our Website, allowing you to play the Virtual Box game, you will have to provide the necessary information to process the payment. You may choose to store this information for future purchases. We may also ask for additional information if necessary to verify your identity and run the KYC process (only in rare cases).

    Order: In order to have any items you have won in the Virtual Box game delivered to the appropriate location, you will have to provide additional information, such as your name and surname, address and telephone number. You may choose to store this information for future orders.

    Security – How we protect your information?

    Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology and not stored on our servers.

    We implement a variety of security measures when a user makes a deposit to maintain the safety of your personal information.

    All transactions are processed through a gateway provider and are not stored or processed on our servers.

    You should always make sure that your browser can validate the Website’s certificate. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential.

    Please be reminded that you must protect any passwords or other credentials associated with your account, and take full responsibility for any use of the account under your password. We ask you not to share your password with anyone.

    Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to the Website, although we will do our best to protect your personal data. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

    In the case of a personal data breach, we shall without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. In such case we will also notify you without undue delay and, where feasible, not later than 72 hours after having become aware of the breach, and suggest any actions to be taken to secure your personal information (change your username and password, etc.).

    Cookies

    We store cookies which are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in the deposit pages. We also use them to remember which of our partner sites you signed up with. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

    We use cookies to: Help remember and process the items in the deposit pages.

    You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

    If users disable cookies You will not be able to login to the application or use the majority of our services.

    Communication

    We may collect your email address in order to:

    • Send information, respond to inquiries, and/or other requests or questions.
    • Process orders and to send information and updates pertaining to orders.
    • We may also send you additional information related to your product and/or service (subject to your approval and opt-in).
    • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred (subject to your approval and opt-in).

    We will ensure that our emails will:

    • NOT use false, or misleading subjects or email addresses
    • Identify the message as an advertisement in some reasonable way
    • Include the physical address of our business or site headquarters
    • Monitor third party email marketing services for compliance
    • if one is used, Honor opt-out/un-subscribe requests quickly
    • Allow users to un-subscribe by using the link at the bottom of each email
    • If at any time you would like to un-subscribe from receiving future emails, you can follow the instructions at the bottom of each email

    Mobile Terms of Service

    Last updated: June 2, 2024

    The Grail Game mobile message service (the “Service”) is operated by Grail Game (“Grail Game”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

    By consenting to Grail Game’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Grail Game through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, giveaways, and other marketing offers (e.g., cart reminders).

    You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Grail Game. Your participation in this program is completely voluntary.

    We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

    You may opt-out of the Service at any time. Text the single keyword command STOP to +18889915788 or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Grail Game mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

    For Service support or assistance, text HELP to +18889915788 or email support@grailgame.com.

    We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

    The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

    To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

    We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.